Healix
Fed Uni travellers have access to a 24/7 emergency and non-emergency assistance service from Healix, an international travel risk management provider.
Healix are available to all Fed Uni employees undertaking university-sanctioned international travel. The Healix service is designed to safeguard travellers health and wellbeing before and throughout travel, offering extensive medical and security support from pre-travel advice and real-time alerts to in-country assistance via the Healix Travel Oracle website and app.
Before travel, travellers should download the Healix Travel Oracle app, register themselves, and save the Healix Helpline number to their phone contacts.
In case of serious incidents such as natural disasters, significant medical crises or regional security threats, Healix crisis response teams are also ready to facilitate evacuations or repatriations.
The Mayday feature on the Travel Oracle app can be used when a traveller is feeling unsafe. The Healix Security Team will be on hand to provide immediate assistance.
How to contact Healix:
24/7 Helpline: +61250057699*
*This is a dedicated number for Federation University travellers
Email: FUA@healix.com
Policy Number: FUA221193
Support documents
Healix travel website guide (pdf, 642kb)