Physiotherapy virtual care clinic

• Telehealth/Virtual Care information
• Virtual waiting room - Please click this link to enter our waiting room area for your telehealth appointment.
• Further information

At FPVCC, we offer a subsidized service to the community of Gippsland, and we rely on your support to continue providing exceptional, compassionate care. To ensure the sustainability of our service, we offer the option of voluntary contributions.

By making a voluntary contribution, you help us maintain and improve our services for all patients. Every contribution, regardless of size, plays a vital role in sustaining the quality of care we provide.

Please click on this link to make a donation.

We want to emphasise that contributions are entirely voluntary, and we appreciate any amount you feel comfortable giving. A typical donation is $10. Rest assured that your decision to contribute will not affect the care you receive or your privacy.

Thank you for considering this opportunity to support the sustainability of our service. Your generosity helps us make a difference in the lives of our patients every day.

In addition to the privacy policy by Federation University (Privacy statement - Federation University Australia), we are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

Please read this Privacy Policy carefully and contact us if you have any questions.

Type of personal information collected

We collect and hold the following kind of information about you:

• your name, address, date of birth, email and contact details
• information about your family or relatives
• information about other health professionals involved in your care
• other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
  • specialist reports
  • test results
  • your appointment details
  • your prescriptions
  • other information about you collected for the purposes of providing care to you

Collection and use of personal information

We generally collect your personal information from your health provider referring to us and/or from you directly during the appointment with us. We use this information to provide physiotherapy telehealth services to you and to communicate with you and others involved in your care in relation to those services.

Disclosure of personal information

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order:

• to comply with our legal obligations (e.g., mandatory reporting under legislation, responding to a court order or subpoena)
• to consult with other health professionals involved in your healthcare
• to get test results from diagnostic and pathology services
• to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
• to help in locating a missing person

Access to and correction of personal information

You have the right to seek access to and correction of the personal information we hold about you.

Correction: If you believe that any information, we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us by email. We will respond to any request within a
reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date.

Security

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification, or disclosure and to prevent misuse and loss. This includes:

• holding information on an encrypted database
• holding information in secure cloud storage
• getting staff to sign confidentiality documents
• providing staff with training or induction etc. about confidentiality and (in particular) security issues
• access to information restricted on a ‘need to know’ basis and
• strong password protections when accessing the information on a computer.

Disclosing information overseas

For documentation purposes of the consultations, Cliniko data management software is used for the management of the clinic. Cliniko is a secure software commonly used in private practices. Fed Uni will be disclosing your health information to Cliniko, who may transmit that information to its sub- processors in other countries (overseas) for the purpose of administering their health information. For more information, please visit: https://www.cliniko.com/policies/privacy/

Complaints about breach

If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:

Updates

We will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both. We will notify you of changes to the policy by posting it onto our website.

Contact

For any questions or concerns, please contact us at fpvcc@federation.edu.au

"I was full of admiration for the quality of the session yesterday. I don’t know at what stage of their course your students are at but they were professional in their approach, clearly knew what they were talking about and I felt entirely confident with the advice they were giving me. Very well done by your program and I am looking forward to my next appointment with you and your team."

(Initial feedback from a consumer during the first week of clinic operation)

“Really enjoying the Federation Uni online physio. Most helpful and getting good results. Program easy to follow.”

“Very pleased with physio telehealth. Good feedback from them. Sent me exercises to do. Definitely recommend.”

(Consumer feedback to referring health service about FPVCC in November 2023)

"It was great interacting with the students and Jane, I have received top notch advice in a very friendly and relaxed atmosphere."

“I was treated with absolute kindness, understanding and compassion as we ploughed through a myriad of my health disorders and I was given professional, verbal advice, appropriate exercises, demonstrations and written instructions, which I followed. This was a special time for me and I thoroughly enjoyed each session. So I stretched, groaned and laughed through my lessons and a couple of months later felt so much stronger, healthier and happier. The students were punctual, understanding, highly educated, well versed in their subjects and were over-seen by their principals. I think they should be proud of their knowledge and delivery. They listened. I appreciated their bright shining faces, their wit and will to help, keen aptitude and precise directives. I am most grateful for the assistance they have given me.”

(Consumer feedback received in February 2024)

"I just want to say a big thank you for the amazing service and professional help you have given me in the lead up to my hip replacement surgery. From the video calls and practical sessions to the written information and exercises- everything worked like clockwork and has been very beneficial. Thank you for choosing the health industry."

(Consumer feedback received in May 2024)

"As someone living in a remote rural town, I often have to travel in excess of 1.5 hours to get to medical appointments for specialty services in other towns. Being able to meet remotely online saves me hours of time and of course the petrol. I have had treatment for three different issues that I have. For each one of them the exercises and or advice I got on how to manage the pain was really useful – I have had positive improvement and reduced pain from my treatments. I also get written reports summarising the conversation which helps me later on if I forget bits and pieces. I recommend it to my family and friends, especially the treatment is great quality, and the students are really friendly."

(Consumer feedback received in August 2024)