Information for Current Residents

Support and Services

Support and assistance is available to residents 24/7. The Fedliving support team are available to provide support, engagement and development opportunities to the whole residential community.

Visit the Fedliving portal to schedule a support appointment with your campus residential support officer..

Residential Wellbeing Student Support

Residential Wellbeing seeks to provide a supportive residential community so that students feel a strong sense of belonging and can connect, develop, and engage with each other, the University and wider community and celebrate their success. We can help you with navigating University life, stressors associated with studying, working, and maintaining a social life, and can connect you to other services that may be appropriate for you.

Our Residential Student Support Officers, are available to work with you on creating residential student events. We will create wellbeing occasions to collaborate and bring residents together with the aim of forming an activated and harmonious residential community.

Appointments to discuss wellbeing matters are available to book on the Fedliving Portal under the Residential Communities tab.

Where to find us

  • Ballarat: Building T, Student Wellbeing and Support Services, Mt Helen  |  03 5327 9470
  • Berwick: Building 955, FedLiving Office, Berwick  |  03 8780 5754
  • Gippsland: Building 3N, Student Connect  |  03 5122 6504
  • Or email us at residentwellbeing@federation.edu.au

What do the Residential Advisors do?

Resident Advisors (RA’s) create a welcoming, inclusive environment for residents. They are your first point of call when things are troubling you whilst living on residence and are your go-to support team in residence. Whether you are feeling homesick, experiencing a conflict, need advice, or just someone to talk to, your RA is there to help you. They can:

  • assist and support you around issues that arise in daily living and escalate to Residential Wellbeing if needed.
  • navigate challenges in academics or social life.
  • engage and socialise the residential community
  • connect with campus resources.

Locked Out?

Remember to take your swipecard or keys with you so you don’t get locked out. If you do get locked out of your room, you will need to visit the Fedliving office during office hours, or call after hours support.

If you lose your swipe card/keys- make sure you let the office know asap.

Locked out rooms will only be opened for the room occupant. Proof that the room is yours will be required before the room will be opened.

IMPORTANT: lockouts and lost swipe cards may incur charges applied to your Fedliving account. Please ensure you take care of these items.

Federation University Support Services

Federation University students have access to a wide range of on-campus support and services throughout their time with us.

Services include:

  • Counselling
  • Immediate Response Mental Health Support
  • Accessibility Services
  • Health Services
  • Nourishment Nook
  • International Student Advisory
  • Learning and Academic Skills Advisors
  • Scholarships and grants
  • Equity and Inclusion
  • Student Advocacy
  • Academic Skills and Knowledge (ASK)
  • Aboriginal Education Centre
  • Chaplaincy
  • and much more

Full details on all services and contacts are available on the student wellbeing website.

Ambulance

It is recommended to become an Ambulance Victoria member to ensure you are protected against the cost of transport and treatment by highly skilled paramedics.

Find out more at ambulance.vic.gov.au.

To call an ambulance dial 000.

Any students who suffer an accident or illness while living on Residence may have an ambulance called on their behalf if deemed necessary by any member of the Fedliving team or security. Any time an ambulance is called, please also alert Security if not already involved.

First aid

Fedliving staff and security are trained in first aid. If you or another resident require first aid, please contact the Fedliving office during office hours or afterhours support.

Libraries

Our on-campus libraries offer a range of opportunities for students, only a short walk from the residences.
Visit federation.edu.au/library for full details on services available.

Local hospital contacts

Ballarat

  • Grampians Health, Ballarat Base Hospital (Public) Phone: 03 5320 4000
    Web: bhs.org.au
  • St John of God Hospital (Private)
    Phone: 03 5320 2111
    Web: sjog.org.au/ballarat

Gippsland

Berwick

Safer Communities

Federation University has a zero-tolerance stance on sexual harm.

You have the right to be safe, respected and supported at Federation University. If you have experienced or witnessed any form of sexual harm, harassment, assault or threats of violence we are here to help.  We will listen and talk to you about your options.

Find out more, or if you need to disclose or report an incident at https://www.federation.edu.au/safer-communities/.

Support for students who have experienced sexual assault or sexual harassment.

Sexual assault or sexual harassment (sexual harm) describes any sexual behaviour that you don’t agree to, that made you feel uncomfortable or unsafe. The behaviour may be direct, indirect, in-person, written, physical, over the phone or online.  It is important to know that if you have experienced or witnessed sexual harm that you are not to blame and you are not alone.

If this is an emergency:

  • Call the police or ambulance 000
  • Call Federation University security 1800 333 732

Assistance through student  Equity and inclusion
Our trained and dedicated staff will listen to you from a place of belief and respect and provide you with a safe space for you to speak openly about your experience in your own way and in your own time.

You have choice on what actions you may or may not wish to take. These choices could be:

  • reporting or disclosing the incident
  • enacting a safety plan if needed
  • pursuing an informal resolution
  • making a formal complaint
  • connection with specialist support services
  • support to manage impacts upon your study or coursework

Contact student equity and inclusion
Phone: 03 5327 8516
Email: equity@federation.edu.au
Web: federation.edu.au/safer-communities

Public Transport

Federation University campuses have easy access to a range of public transport options. Find out more on the our locations webpages.

Ballarat: The Mt Helen Campus is located on the Buninyong bus route (Route 21 and 22). The bus stop is located at the front of the University in Chancellor Drive. Bus timetables are  available on the Public Transport Victoria (PTV) website.
Ballarat residents: Myki cards are available for purchase through the Fedliving Portal shop, with collection from the Fedliving office, Mt Helen.

Gippsland: The Gippsland bus stop is adjacent to building 5N off Northways Road. Buses connect students to Churchill township, Morwell (including the Morwell train station) and Traralgon. Bus timetables are available on the PTV website.
Please note, passengers exiting the Morwell train station will need to cross over to the Commercial Road Bus Terminal (opposite Harvey Norman) to board the bus service to Churchill.

Berwick: A range of bus and train services are available in and around the Berwick Campus. Please visit the Public Transport Victoria (PTV) for up to date information and timetables.

Sport and Recreation

Federation University provides many opportunities for students to participate in sport and recreational activities both on and off campus. Participating in our programs not only allows you to have fun and keep active, but also helps you to broaden your social network by meeting new people and making new friends.

Ballarat residents also have access to the pool, gym, tennis courts, basketball courts and oval on-campus at  the Federation Health Sports and Aquatic Centre at Mt Helen.

Find out more and get involved

Student Senate

The Student Senate is made up of students from different campuses and cohorts. This diverse group exists to:

  • raise feedback with senior University staff,
  • advocate on behalf of Federation students
  • help students find the right university service on campus and online,
  • propose changes at Federation University.

Find out more

Career and employability

The careers and employability services offer specialised advice, programs, and tools to help you kickstart your career while you study, including the Career Accelerate Program, volunteer opportunities and careers advice.

Find out more

Find out more about the range of student support and services available