• Select the left hand side drop down menu to update your personal details and profile or view your messages
• Apply to live on campus
  • Accommodation applications, offers and acceptances
• Short Stay Accommodation
  • Book short stay, placement, early arrival or late departure accommodation
• Financials
  • View your schedule of fees, including when and how much you need to pay
  • View and pay your current balance
  • Book a financial discussion
  • Request a payment plan or extension
• Residential Communities
  • Upcoming Events and Programs
  • Register for a guest pass
  • Residential Support
  • Change of Licence Agreement Requests
  • Apply for a rental reference
  • Residential Handbook and licence agreement
• Shop
  • Purchase a range of items including linen packs or myki cards (limited quantities) and bar fridge hire (Mount Helen or Berwick campuses).
• Maintenance
  • Submit a maintenance request

It is important to ensure you stay up to date with your Fedliving account. Invoices will be issued monthly and sent via email.
You can pay your account via the Fedliving Portal financials tab, BPAY or postbill pay, using the details on the bottom of your invoice. You do not have to wait for your invoice to make a payment.

TIP: To ensure you keep up to date with your payments, we recommend residents set up recurring weekly payments via your online or mobile banking app using the BPAY Biller Code and Reference on your invoice. Reach out to Fedliving if you are unsure on how to set this up.

Please contact finance.cs@federation.edu.au if you have any account queries or you are having difficulty meeting your fee instalments. You can also book an appointment on the Fedliving Portal to discuss your financial matters, difficulties you may be experiencing or payment plan requests.

If your situation is becoming difficult for whatever reason, come and speak to us. If left too late, your debts can add up and cause further concerns in the future with credit applications.

IMPORTANT Please be aware that if your account is not up to date, you may not be able to access your academic results.

If you notice any maintenance issues within your unit or around Res, report it straight away. We aim to address minor maintenance issues (such as blown light bulbs) as quickly as possible. Larger issues sometimes take time, so the quicker you let us know about them the faster they can get taken care of. Don’t assume someone else has done it- it won’t matter if it is reported more than once.

Emergency maintenance

Emergency maintenance includes anything that may be a safety risk, may cause a safety risk, or is just important. Examples are essential services like power, water and heating, plumbing issues such as storm damage or flooding from burst water pipes, broken windows, smelling gas or smoke etc. For all essential items like these, contact the Fedliving office, or after hours support immediately.

Ballarat residents: If you have a swipe card reader on your door, please keep an eye out for red flashing lights. This indicates that the battery is low. Please log an urgent maintenance request via the Fedliving portal for this and enter a comment that the red light is flashing. If you ignore this there will come a time that you cannot access your room.

Regular maintenance

From a new light globe to a leaking shower head, most residents will need to log a maintenance request at some stage. In most cases this involves the completion of the online maintenance request through the Fedliving portal. If the issue is in a common area, such as the kitchen or bathroom, you will not be able to select this location in your maintenance request, please put the location details in the description.

Follow these steps to log your maintenance:

• Log in to the Fedliving Portal
• Click on the ‘Maintenance’ tab
• Fill out all relevant details on the form. Please provide as much information as possible, including your email address and phone number.
• Click on ‘Submit Your Request’ when you have completed the report.

You will be able to see any status updates for your request in this tab.

By completing a maintenance request a resident is agreeing to maintenance and/or operations staff to enter their unit/room to follow up the request. If a resident’s room/unit must be entered by contractors or staff, they should be wearing identification in the form of a university staff or contractor badge. Residents should ask contractors or staff to produce identification before they enter the room if none are displayed. If staff or contractors are unable to produce identification, residents may refuse to let them enter.

If you need to apply for a change of room or termination of your contract, you will need to submit a Change of Licence agreement request in the Fedliving Portal. Costs may apply.

Change of room requests and circumstances are evaluated on an individual basis.

Please ensure you have read and understood the Licence Agreement as it is a legally binding document which sets out your rights and obligations as a resident. If you do not understand any part of this document, you should seek independent advice.