Catering Portal Frequently Asked Questions

Before first use the Hospitality and Events team must create an account for you. This will permit you access to internal pricing and menu items. Simply submit an access request via the Commercial Services Servicenow Portal.

Access will be provisioned within 2 business days - be sure to keep an eye on your inbox for your login credentials and access link.

A link to the Catering Portal will be provided in the email containing your login credentials.

We recommend updating your password once logged in.

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click Edit Details and update. Be sure to save your changes.

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click Edit Details and update. Be sure to save your changes.

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click Edit and update. Be sure to save your changes.

Please refer to the Procedures tab in the Catering Portal. Here you will find a document called How to Place an Internal Catering Request with step-by-step instructions.

Select the time for first delivery. You can then inform the kitchen of the additional service times in the Package Service Times field on Checkout. Example: Morning tea – 10am, Lunch – 12.30pm, Afternoon tea – 3pm.

Our menu has been designed to cater for many dietary requirements. You can search for dietary specific menu items using the Dietary menu on the left of your screen.

There is a dedicated section at Checkout to inform the kitchen of any allergies. It’s recommended you place the delegate’s name against each allergy for labelling purposes.

There certainly is. Firstly, you can favourite items. Simply click on the heart located in the top left of the menu item image. You can view your favourites under Your Account - the person icon in the top right of the screen each time you are placing an order.

Alternatively, you can navigate to Your Account, click My Orders and Re-order a past order. The system will navigate to Your Cart where you can make changes to the quantities, add, or delete items, and enter the required service date and time.

Please phone the Hospitality and Events team on 5327 9480 to discuss your requirements.

These can be found by scrolling to the very bottom of the Catering Portal alongside our Privacy Policy.

Our procedural documents may assist. Click Procedures along the top of the screen in the Catering Portal.

Our friendly Hospitality and Events team are here to assist you also. Please contact them on 5327 9480 during business hours or email hospitalityandevents@federation.edu.au

Catering requests must be placed at least 3 business days prior to service.

The Service and Handling Fee is added to internal bookings and services as an allocation against administration, servicing, and processing undertaken by the Commercial Services Team.

Under your account.

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click My Orders

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click My Orders
4. Locate the order you wish to amend.
5. Click Change

Your order will display. Here you can update the delivery or pick up date, times, qualities or remove items. Click Continue Shopping if you would like to add additional menu items to your order.

Once you have made your changes click Update Order

Please contact hospitalityandevents@federation.edu.au if a change needs to be made to the delivery address, cost centre code, event finish time or allergies.

You will receive confirmation once your changes have been approved by the kitchen.

1. Click on the person icon in the top right of the screen.
2. Select My Account from the dropdown list.
3. Click My Orders
4. Locate the order you wish to cancel.
5. Click Cancel

Cancellations can be made up to 3 business days prior to service. You will need to call the Hospitality and Events team if outside this notice period. Cancellation fees may apply. Please refer to our Terms and Conditions for detail.

Delivery on campus at Mount Helen, Berwick and Gippsland is free of charge. For all other locations a delivery fee may apply.

Absolutely! Select this option in the Shopping Cart when checking out

We kindly request at least 3 business days notice. Refer to our Terms and Conditions for applicable cancellation fees if cancellation is made after the required notice period.

Not unless they have been ordered. You are responsible for ordering tables and tablecloths for the service area. Tablecloths can be ordered in the Catering Portal by selecting Tablecloths from the menu on the left of the screen. A PULSE request should be logged for tables in advance.